NPCA member Jack Kaperka recently informed us about the White House VA Veterans’ Complaint Hotline.   It has been in existence for two years. The hotline is intended to provide veterans with an avenue to report problems with, and voice complaints about the VA, such as in difficulty receiving benefits or care. 

For those of you may be having a difficult time dealing with your local VA office because they are stonewalling, unwilling to help, non-responsive to your needs, or causing delays in submission of disability claims, call the hotline.

What is the White House VA Hotline?  The hotline‚Äôs pilot began under direction of the Veterans Experience Office on June 1, 2017, and entered phase two on October 15, 2017.

White House VA Hotline:  1-855-948-2311.

Calls are answered by a live agent 24 hours a day, seven days a week, 365 days a year.  The hotline is staffed by more than 60 agents who have had extensive training on VA programs and services.  Most of these agents are Veterans, a military family member, caregiver or a survivor.

The White House VA Hotline conducts immediate warm hand offs for at-crisis risk Veterans needing the services of the Veterans Crisis Line. Trends identified by the hotline will be used to rapidly respond to systemic inefficiencies and empower VA employees to resolve Veteran concerns quickly. Veterans should continue to use existing VA customer service hotlines:

  • Health Care:  1-877-222-8387
  • Benefits:  1-800-827-1000
  • Veterans Crisis Line:  1-800-273-8255

MyVA311 (other):  1-844-698-2311

Thanks to Jack for this information.  I hope it is helpful to some of you.

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